This is a follow-up to my talk at the UCISA 2011 management conference about the Google Apps experience at Loughborough University. For a quick overview of our project to implement Google Apps, please see the “Loughborough Goes Google” Case Study.
In this post I’ll look at using a tool called the Value Stream Map (see Rother and Shook's excellent book, "Learning to See") to help you analyze where and how much your existing business processes add value. I've chosen a scenario that illustrates the benefits of the move to Google quite nicely: